Refund Policy

This policy explains when Cotekumi, Inc. refunds payments for Cotekumi. Amounts are in US dollars. This policy does not limit any refund right the law gives you.

If a picture, video or other request fails or is stopped before it reaches the AI provider, the credits reserved for it are returned to your balance automatically. You do not need to ask.

You can cancel a subscription at any time; it stays active until the end of the period you have paid for and does not renew. We do not refund the unused part of a period, except where the law requires or as set out below.

We refund the payment, to the original payment method, when: • you were charged twice or charged in error; • a payment was made without your authorisation (please also contact your bank); • a lasting technical problem on our side stopped you from using what you paid for; • we close your account without cause, for unused purchased credits.

• Credits you have already used. • Subscription credits that expired at the end of their period. • Accounts closed for breaking our Terms of Service. • Trial credits or promotional credits, which have no cash value.

Email support@cotekumi.ai from the address on your account with the date of the charge and why you are asking. We reply within 5 business days. Approved refunds are made through Stripe and usually appear within 5–10 business days, depending on your bank. If you file a chargeback instead, we may suspend the account while it is resolved.

You have a right to withdraw from a purchase within 14 days. By starting to use credits during that time, you ask us to begin providing the service immediately and acknowledge that you lose the right of withdrawal for the credits used. Unused purchases remain refundable within the 14 days.

Questions about refunds: support@cotekumi.ai.